1. How a purchase is made
1.1. Entering all the details on the order page is a precondition for making a purchase in the store (“the online store website”). Once all the details have been filled in, the participant becomes the “party performing the transaction”. To ensure that the order is processed quickly, efficiently and without problems, please be careful to provide all the details accurately.
1.2. The party performing the transaction will be charged for the cost of the product or service ordered by means of the credit card, after the transaction has been approved by the credit card companies.
1.3. A customer requesting self-collection from the factory shop will be charged the full amount of the order (a product cannot be reserved without payment in full).
1.4. The details as entered on the registration page, as well as the record of the transaction in the store’s computerized system, shall constitute conclusive evidence of the correctness of the actions.
1.5. Responsibility for completing the details rests with the customer alone. The online store accepts no responsibility for incorrect details that have been entered.
1.6. Providing false details is a criminal offense; anyone doing so is liable to criminal and civil legal proceedings.
1.7. In the event that the transaction is not approved by the credit card company, the party performing the transaction will receive appropriate notice within 96 hours and the order will be considered canceled.
1.8. For further details and enquiries, you may contact the store directly by telephone and/or by email: 02-590-0577, [email protected]

2. Canceling a transaction (applies to orders made as a distance-selling transaction through the online store, or by telephone, only)
2.1. In general, the customer is entitled to cancel the transaction subject to and in accordance with the provisions of the Consumer Protection Law, 5741-1981.
2.1.1. Policy for returning products other than because of a defect, in distance selling:
2.1.2. This policy applies to transactions carried out on the store website (distance selling) and to transactions carried out by telephone only.
2.2. Where the transaction was carried out in person (customer with a salesperson at the factory shop), the governing returns policy is the policy published in the factory shop.

3. Returning a stock product
3.1. A stock product purchased at the store and/or ordered by telephone may be returned within 14 days of receipt of the product, for a credit or a full refund, provided that all of the following conditions are met:
3.1.1. It is returned in its original packaging and there has been no material deterioration in the product and/or its packaging.
3.1.2. No use whatsoever has been made of the product.
3.1.3. Subject to cancellation fees as provided by law and to store policy.

4. Returning a product made up to the consumer’s requirements
4.1. A product assembled according to the wishes and requirements of the consumer may not be canceled and/or returned (if supplied to the customer) and/or exchanged, other than where a manufacturing defect has been found in one of its components, or in the case of a discrepancy between the product supplied and what was agreed in the order.
4.2. Notwithstanding the above and without derogating from it, the company is entitled (but not obliged) to cancel a purchase transaction for a product made up to the customer’s requirements even in the absence of a manufacturing defect and/or discrepancy, as a matter of goodwill and at its sole discretion.
4.2.1. Cancellation at the company’s discretion is conditional on the store’s laboratory examination finding that the product was returned intact and unused. In such a case the company is entitled to charge the customer a cancellation fee totaling 10% of the value of the transaction.
4.3. In every case of cancellation and credit, the company will credit the customer by the same means by which payment was made. In the case of cash payment, the refund will be by check sent to the customer’s address by registered post within 14 days of the cancellation or return. Credit cards will be credited through the credit card company.
4.4. Every case of cancellation and credit and/or exchange is conditional on presenting the original invoice for the purchase.
4.5. Under no circumstances may a product be returned once 14 days have passed from the date of receipt of the product.
4.6. If the product has been supplied to the customer, the customer is obliged to return the product to the Ptil Tekhelet factory shop, complete, intact and in its original packaging (together with the original invoice). If within the first 14 days from receipt of the delivery the customer suspects that the product is defective, the customer must come to the Ptil Tekhelet factory for an inspection. If the product is found to be defective, the customer may receive a new product or, alternatively, a refund, without a refund of the delivery charge.
4.7. Delivery charges will be collected before the product is dispatched, together with the order. It is agreed that a dispatch confirmation constitutes conclusive evidence that the customer received the product.

5. Cancellation of a transaction by the store
The store shall be entitled to cancel a transaction or sale, in whole or in part, in the following cases:
5.1. If there was an error in the presentation of the item in the store and/or in the delivery of the product to the customer, whether in the price of the product or in its description and specification.
5.2. If it emerges that a communications fault and/or any other technical problem occurred which distorted the price of the product and/or the description of the product.
5.3. In the case of prevention and/or delay due to force majeure, such as, but without derogating from the generality of the above: acts of war, hostilities, terrorism, cyber sabotage, an intentional or unintentional fault on the store website, strikes and lockouts, exceptional natural events, faults in credit card clearing, and any other cause that is not the result of an act or omission of the store; as well as any case in which the store has decided, at its discretion, that there is a concern that the purchase is being made as a wholesale purchase and/or that the products are being bought for resale by the buyer or anyone on their behalf.
5.4. If the product has run out of the online store’s warehouse stock, whether after or before the sale was made (but before dispatch to the customer).
5.5. Where there is a concern, at the store’s discretion, that the consideration for the purchase will not be received.

6. Supply of the products
6.1. The store will arrange for the supply of the product or service purchased on the site to the address as entered on the order page, within the period stated on the product’s sale page, unless expressly stated otherwise.
6.2. The store will endeavor to supply the product by courier within 6 business days, and by registered post within 10 business days, subject to payment in full by credit card.
6.3. The store shall not be responsible for a delay in supplying the product in circumstances amounting to force majeure as set out in clause 5.3 above and/or in circumstances beyond its control.
6.4. In areas to which access is restricted for the courier company, the store and/or the supplier shall be entitled to supply the products to customers at a nearby and accepted location, by prior arrangement with the customer.
6.5. Deliveries will be made to areas reached by registered post by Israel Post and/or to areas reached by the Cheetah company and/or by courier, according to the delivery method selected.
6.6. There is a different tariff for deliveries to remote destinations such as the Arava communities, Eilat, Kiryat Shemona, the Golan Heights and the like. The tariff will be given by telephone after the purchase, according to the type of package.
6.7. The supply times for the products and/or services as stated on the sale page include business days only, i.e. Sunday to Thursday, not including Friday, Shabbat, eves of festivals and festival days.
6.8. Products may be collected in person from the factory shop. The customer should come to the factory shop only after making prior arrangements or after receiving a text message to their mobile phone notifying them that the product has arrived. In such a case the customer will not be charged a delivery fee.
6.9. Products are supplied to the customer’s home by the courier company, or to the post office branch nearest the customer’s home by Israel Post, in accordance with what is set out in the order and with the postal distribution arrangements in the locality.
6.10. The terms “carriage” and “supply” in these terms mean: all the actions necessary from the moment the product is received into the supplier’s warehouses until it is actually handed over to the customer. These actions include receiving, sorting, packing, labeling, dispatch, delivery and insurance.
6.11. In certain cases a product shown on the site may have run out of the store’s stock, and this may only come to light after the purchase has been made. In such a case the customer will be contacted. The customer will not be charged and the order will be canceled.
6.12. Delivery time is measured from the store’s confirmation of the order.
6.13. When an order is collected at the factory shop, the credit card charged for the order on the site will be verified. Please come with the credit card that was charged and with the identity card of the cardholder for verification. The order will be supplied only to the holder of the credit card.
6.14. For delivery by courier — the courier will arrive at the delivery address between 8:00 and 18:00, by the end of the courier’s business day and without prior arrangement.